FoundationsFoundation
SIP & VoIP Fundamentals
Understand exactly how a voice call works on an IP network, from SIP signalling and SDP negotiation to RTP media, codecs and QoS.
Foundation for 350-801 CLCOR
- Video
- 14 h
- Labs
- 5
- Lab time
- 10 h
$149
Training catalog
Collaboration and voice training, Foundation to Expert
21 courses across Cisco Collaboration, session border controllers and Microsoft Teams Voice. Every course includes hands-on labs and maps to a current certification.
21 courses
- FoundationsFoundation
Collaboration Foundations: from CCNA to CCNP Collaboration
The bridge from routing and switching to unified communications: UC architecture, Cisco and Microsoft platforms, and your first CUCM configuration.
Pre-CLCOR preparation
- Video
- 18 h
- Labs
- 4
- Lab time
- 12 h
$199 - CiscoProfessional
CCNP Collaboration Core: CLCOR 350-801 v2.0
Complete preparation for the CCNP Collaboration core exam (v2.0, 2026), which is also the CCIE Collaboration qualifier. Covers on-premises and cloud calling with 40 hours of labs.
350-801 CLCOR v2.0
- Video
- 42 h
- Labs
- 7
- Lab time
- 40 h
$449 - CiscoProfessional
Advanced Call Control On-Premises: CLACC 300-815 v2.0
The on-premises CCNP Collaboration concentration: advanced CUCM dial plans, CUBE, mobility, call admission control and enterprise-scale call routing.
300-815 CLACC v2.0
- Video
- 30 h
- Labs
- 5
- Lab time
- 32 h
$399 - CiscoProfessional
Hybrid and Cloud Collaboration: CLHCT 300-820 v2.0
The cloud and hybrid CCNP Collaboration concentration: Expressway, Mobile and Remote Access, B2B, Webex Calling and hybrid services.
300-820 CLHCT v2.0
- Video
- 28 h
- Labs
- 5
- Lab time
- 30 h
$399 - CiscoAssociate
CUCM Administration & Dial Plan Mastery
Practical Cisco Unified Communications Manager administration for the engineers who run it every day: provisioning, dial plans, features, upgrades and troubleshooting.
Supports 350-801 CLCOR
- Video
- 24 h
- Labs
- 5
- Lab time
- 26 h
$299 - CiscoAssociate
Cisco Unity Connection & IM and Presence
Deploy and manage Cisco Unity Connection voicemail and auto-attendants alongside IM & Presence for the Webex App, all integrated with CUCM.
Supports 350-801 CLCOR
- Video
- 16 h
- Labs
- 4
- Lab time
- 16 h
$249 - CiscoProfessional
Cisco Expressway: MRA, B2B and Hybrid Edge
A deep dive into the Cisco collaboration edge: Expressway-C/E design, certificates, Mobile and Remote Access, B2B calling and hybrid connectivity.
Supports 300-820 CLHCT
- Video
- 18 h
- Labs
- 5
- Lab time
- 20 h
$299 - CiscoProfessional
Webex Calling: Cloud and Hybrid Calling
Plan, deploy and operate Webex Calling: Control Hub, locations, numbering, Local Gateway, cloud PSTN and coexistence with CUCM.
Supports 350-801 CLCOR (Cloud and Hybrid Services)
- Video
- 16 h
- Labs
- 4
- Lab time
- 14 h
$299 - SBCProfessional
Cisco CUBE Professional: SIP Trunking & Interworking
Master Cisco Unified Border Element: dial-peer design, SIP normalisation, security, transcoding, high availability and real carrier troubleshooting.
Supports 350-801 CLCOR
- Video
- 22 h
- Labs
- 7
- Lab time
- 28 h
$349 - SBCProfessional
CUBE for Microsoft Teams Direct Routing
Connect Microsoft Teams Phone to the PSTN and to CUCM using Cisco CUBE as a certified Direct Routing SBC. This is the course where the two platforms meet.
Supports MS-721
- Video
- 10 h
- Labs
- 5
- Lab time
- 14 h
$249 - TeamsAssociate
Managing Microsoft Teams: MS-700
Prepare for MS-700 and the Microsoft 365 Certified: Teams Administrator Associate, covering governance, security, meetings, calling and troubleshooting.
MS-700
- Video
- 20 h
- Labs
- 4
- Lab time
- 14 h
$249 - TeamsProfessional
Teams Phone & Collaboration Communications Systems: MS-721
The Microsoft Teams voice engineer course: Teams Phone, Direct Routing, Operator Connect, devices, meetings and troubleshooting, mapped to MS-721.
MS-721
- Video
- 26 h
- Labs
- 5
- Lab time
- 24 h
$349 - TeamsProfessional
Teams Direct Routing & Operator Connect
Specialist training in Teams PSTN connectivity: Direct Routing design, SBC pairing, media bypass, Local Media Optimisation, Location-Based Routing and Operator Connect.
Supports MS-721
- Video
- 14 h
- Labs
- 5
- Lab time
- 16 h
$299 - TeamsAssociate
Microsoft Teams Rooms & Devices
Plan, deploy and manage Microsoft Teams Rooms on Windows and Android, Teams phones and peripherals with the Teams Rooms Pro Management portal.
Supports MS-721
- Video
- 10 h
- Labs
- 3
- Lab time
- 8 h
$199 - CCIE & DesignExpert
Hybrid Enterprise Voice: Cisco and Microsoft Teams Interoperability
Design and run voice estates where Cisco CUCM, Webex Calling and Microsoft Teams coexist: shared dial plans, SBC architecture, migration and operations.
Design capstone (Train Collab certificate of completion)
- Video
- 16 h
- Labs
- 3
- Lab time
- 20 h
$399 - CCIE & DesignExpert
CCIE Collaboration Lab Programme (v3.1 Blueprint)
A structured 6-month programme for the 8-hour CCIE Collaboration practical exam: technology deep dives, 160 hours of rack time, full mock labs and 1:1 coaching.
CCIE Collaboration (practical exam)
- Video
- 80 h
- Labs
- 4
- Lab time
- 160 h
$1,495 - CiscoProfessional
Webex Contact Center: CLCCE 300-830
Prepare for the new Cisco Collaboration Cloud Customer Experience specialist exam: Webex Contact Center provisioning, routing, flows and integrations.
300-830 CLCCE
- Video
- 18 h
- Labs
- 3
- Lab time
- 16 h
$349 - SBCProfessional
SIP Troubleshooting Masterclass
A structured method for diagnosing failed calls, one-way audio, DTMF and registration problems from SIP traces, CUBE debugs and packet captures.
Supports 350-801 CLCOR
- Video
- 12 h
- Labs
- 4
- Lab time
- 16 h
$199 - SBCExpert
SIP Provider Interconnects & Multi-site Voice Routing
Design and operate carrier interconnects and enterprise-wide voice routing: multiple ITSPs, regional breakout, number portability, emergency calling and failover.
Supports 300-815 CLACC
- Video
- 12 h
- Labs
- 3
- Lab time
- 18 h
$299 - TeamsProfessional
Teams Voice Troubleshooting & Survivable Branch Appliances
Keep Teams Phone running: structured voice troubleshooting with call analytics and CQD, plus branch survivability using Survivable Branch Appliances.
Supports MS-721
- Video
- 10 h
- Labs
- 3
- Lab time
- 10 h
$249
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