Introduced with the 2026 CCNP Collaboration refresh, 300-830 CLCCE validates skills in Webex Contact Center and cloud customer experience solutions.
This course covers tenant provisioning, entry points and queues, Flow Designer, agent experience and integration with Webex Calling and CRM platforms.
18 h video + 16 h labs, about 5 weeks at 6–8 hours per week.
4 modules · 20 lessons
Hands-on in a browser-based pod. Each lab starts from a clean snapshot.
| # | Lab | Skills | Time |
|---|---|---|---|
| 1 | Provision a contact centre tenant | Control Hub | 60 min |
| 2 | Skills-based routing for two lines of business | Routing | 75 min |
| 3 | Build an IVR with Flow Designer and an API lookup | Flow Designer | 90 min |
| Exam | Blueprint domain | Weight | Covered in |
|---|---|---|---|
| 300-830 CLCCE | Webex Contact Center implementation | — | Modules 1–4 |
300-830 CLCCE launched with the February 2026 collaboration refresh. Check the official exam topics on the Cisco Learning Network.
Lead Instructor, Cisco Collaboration
Daniel has designed and migrated CUCM clusters for global enterprises and service providers, from 500-seat sites to 60,000-user multi-cluster deployments. He writes the CCIE mock labs and leads the live CCNP cohorts.
Watch before you buy, no sign-up required.
“Up to date with the new exam and very hands-on with Flow Designer.”
“Good coverage. The API lookup lab was the most useful part for our customers.”
Plan, deploy and operate Webex Calling: Control Hub, locations, numbering, Local Gateway, cloud PSTN and coexistence with CUCM.
Supports 350-801 CLCOR (Cloud and Hybrid Services)
Complete preparation for the CCNP Collaboration core exam (v2.0, 2026), which is also the CCIE Collaboration qualifier. Covers on-premises and cloud calling with 40 hours of labs.
350-801 CLCOR v2.0
The cloud and hybrid CCNP Collaboration concentration: Expressway, Mobile and Remote Access, B2B, Webex Calling and hybrid services.
300-820 CLHCT v2.0