Cisco Collaboration training
Outcomes
Certifications covered
Implementing Cisco Collaboration Core Technologies
CCNP core exam and CCIE qualifier
Implementing Cisco Advanced Call Control On-Premises
CCNP concentration
Implementing Cisco Collaboration Hybrid and Cloud Technologies
CCNP concentration
Implementing Cisco Collaboration Cloud Customer Experience
Specialist, new in 2026
8-hour practical exam (v3.1 blueprint)
Expert level
Certification roadmap
Courses
The bridge from routing and switching to unified communications: UC architecture, Cisco and Microsoft platforms, and your first CUCM configuration.
Pre-CLCOR preparation
Complete preparation for the CCNP Collaboration core exam (v2.0, 2026), which is also the CCIE Collaboration qualifier. Covers on-premises and cloud calling with 40 hours of labs.
350-801 CLCOR v2.0
Practical Cisco Unified Communications Manager administration for the engineers who run it every day: provisioning, dial plans, features, upgrades and troubleshooting.
Supports 350-801 CLCOR
Deploy and manage Cisco Unity Connection voicemail and auto-attendants alongside IM & Presence for the Webex App, all integrated with CUCM.
Supports 350-801 CLCOR
The on-premises CCNP Collaboration concentration: advanced CUCM dial plans, CUBE, mobility, call admission control and enterprise-scale call routing.
300-815 CLACC v2.0
The cloud and hybrid CCNP Collaboration concentration: Expressway, Mobile and Remote Access, B2B, Webex Calling and hybrid services.
300-820 CLHCT v2.0
A deep dive into the Cisco collaboration edge: Expressway-C/E design, certificates, Mobile and Remote Access, B2B calling and hybrid connectivity.
Supports 300-820 CLHCT
Plan, deploy and operate Webex Calling: Control Hub, locations, numbering, Local Gateway, cloud PSTN and coexistence with CUCM.
Supports 350-801 CLCOR (Cloud and Hybrid Services)
Prepare for the new Cisco Collaboration Cloud Customer Experience specialist exam: Webex Contact Center provisioning, routing, flows and integrations.
300-830 CLCCE
A structured 6-month programme for the 8-hour CCIE Collaboration practical exam: technology deep dives, 160 hours of rack time, full mock labs and 1:1 coaching.
CCIE Collaboration (practical exam)
Hands-on
5 exercises
Multi-site CUCM 15 environment for dial plan, features, globalisation and CAC, from first registration to CCIE-level scenarios.
Three sites, two clusters, LDAP and gateway
4 exercises
Unity Connection integrated with CUCM and LDAP to practise voicemail, call handlers, auto-attendants and unified messaging.
CUCM integrated with Unity Connection, IM & Presence and LDAP
4 exercises
A complete collaboration edge with internal and external DNS, a private CA and a firewall, for MRA, B2B and hybrid labs.
Internet ↔ firewall/DMZ (Expressway-E) ↔ Expressway-C ↔ CUCM
4 exercises
A Webex Calling organisation with a premises Local Gateway and CUCM, for cloud provisioning and hybrid coexistence practice.
Webex Calling ↔ Local Gateway (CUBE) ↔ CUCM and PSTN
Your instructors
Lead Instructor, Cisco Collaboration
Daniel has designed and migrated CUCM clusters for global enterprises and service providers, from 500-seat sites to 60,000-user multi-cluster deployments. He writes the CCIE mock labs and leads the live CCNP cohorts.
Enterprise UC Architect & Migration Lead
Helen has led enterprise voice transformation programmes for two decades, moving large organisations from legacy PBX and CUCM to Webex Calling and Teams Phone without disrupting the business. She runs our architecture and migration workshops.
FAQ
From 3 February 2026 the exams are CLCOR 350-801 v2.0 plus one concentration: CLACC 300-815 or CLHCT 300-820. CLICA 300-810 and CLAUTO 300-835 were retired. The track now balances on-premises and cloud content roughly 50/50.
Choose CLACC if you run large on-premises CUCM estates or are heading for the CCIE. Choose CLHCT if you work with Expressway, Webex Calling and hybrid migrations.
No. All Cisco courses include hosted lab pods with CUCM 15, Unity Connection, IM & Presence, Expressway and CUBE, accessed from your browser.
All Cisco courses and 60 lab hours a month are included in the Professional plan.