This is the job-ready CUCM course. It focuses on the day-to-day tasks that UC engineers are measured on: adding users and devices efficiently, keeping the dial plan clean, delivering features, and fixing issues fast.
It covers CUCM 15 administration, Bulk Administration, LDAP integration, Self-Provisioning, Native Call Queuing, hunt groups, and the RTMT and trace tools you need to troubleshoot.
24 h video + 26 h labs, about 6 weeks at 6–8 hours per week.
5 modules · 33 lessons
Hands-on in a browser-based pod. Each lab starts from a clean snapshot.
| # | Lab | Skills | Time |
|---|---|---|---|
| 1 | LDAP integration and user provisioning | LDAP, feature group templates | 60 min |
| 2 | Bulk provisioning with BAT | CSV imports, templates | 45 min |
| 3 | Class-of-service design for four user types | Partitions, CSS | 75 min |
| 4 | Build a sales queue with Native Call Queuing | Hunt pilots, queuing | 60 min |
| 5 | RTMT and trace troubleshooting | Traces, alerts | 60 min |
Runs on: CUCM Labs, Unity Connection Labs
| Exam | Blueprint domain | Weight | Covered in |
|---|---|---|---|
| 350-801 CLCOR v2.0 | On-Premises Call Control | — | Modules 2–4 |
| 300-815 CLACC v2.0 | Dial plan and call routing | — | Module 3 |
Lead Instructor, Cisco Collaboration
Daniel has designed and migrated CUCM clusters for global enterprises and service providers, from 500-seat sites to 60,000-user multi-cluster deployments. He writes the CCIE mock labs and leads the live CCNP cohorts.
Watch before you buy, no sign-up required.
“I use what I learned in this course every single day. The BAT and LDAP labs saved me hours.”
“Practical and to the point. Our escalations to the voice team dropped noticeably.”
Complete preparation for the CCNP Collaboration core exam (v2.0, 2026), which is also the CCIE Collaboration qualifier. Covers on-premises and cloud calling with 40 hours of labs.
350-801 CLCOR v2.0
Deploy and manage Cisco Unity Connection voicemail and auto-attendants alongside IM & Presence for the Webex App, all integrated with CUCM.
Supports 350-801 CLCOR
The on-premises CCNP Collaboration concentration: advanced CUCM dial plans, CUBE, mobility, call admission control and enterprise-scale call routing.
300-815 CLACC v2.0