Voicemail and presence are often the services users notice first when they break. This course covers Unity Connection from integration to call handler design, and IM & Presence from deployment to high availability.
You will integrate both with CUCM over SIP and AXL, design an auto-attendant tree, and enable presence and persistent chat.
16 h video + 16 h labs, about 4 weeks at 6–8 hours per week.
4 modules · 20 lessons
Hands-on in a browser-based pod. Each lab starts from a clean snapshot.
| # | Lab | Skills | Time |
|---|---|---|---|
| 1 | SIP integration between CUCM and Unity Connection | SIP trunk, voicemail pilot | 60 min |
| 2 | Build a multi-level auto-attendant | Call handlers | 75 min |
| 3 | Deploy IM & Presence with presence redundancy | IM&P HA | 75 min |
| 4 | Troubleshoot MWI and presence failures | Traces, port status | 45 min |
Runs on: Unity Connection Labs
| Exam | Blueprint domain | Weight | Covered in |
|---|---|---|---|
| 300-815 CLACC v2.0 | Collaboration applications integration | — | Modules 1–4 |
| CCIE Collaboration v3.1 | Collaboration Applications and Services | — | Modules 1–4 |
Lead Instructor, Cisco Collaboration
Daniel has designed and migrated CUCM clusters for global enterprises and service providers, from 500-seat sites to 60,000-user multi-cluster deployments. He writes the CCIE mock labs and leads the live CCNP cohorts.
Watch before you buy, no sign-up required.
“Clear explanation of call handler routing, which used to be my weak spot.”
“The IM&P HA lab was excellent. I'd love even more federation content.”
Practical Cisco Unified Communications Manager administration for the engineers who run it every day: provisioning, dial plans, features, upgrades and troubleshooting.
Supports 350-801 CLCOR
The on-premises CCNP Collaboration concentration: advanced CUCM dial plans, CUBE, mobility, call admission control and enterprise-scale call routing.
300-815 CLACC v2.0
A structured 6-month programme for the 8-hour CCIE Collaboration practical exam: technology deep dives, 160 hours of rack time, full mock labs and 1:1 coaching.
CCIE Collaboration (practical exam)