Teams Phone & Collaboration Communications Systems: MS-721
The Microsoft Teams voice engineer course: Teams Phone, Direct Routing, Operator Connect, devices, meetings and troubleshooting, mapped to MS-721.
MS-721
- Video
- 26 h
- Labs
- 5
- Lab time
- 24 h
Meeting rooms are the most visible part of any collaboration estate. This course covers room design, licensing, deployment and lifecycle management for Teams Rooms and certified devices.
You will provision resource accounts, enrol devices, configure Pro Management, and handle the issues that generate most room support tickets.
10 h video + 8 h labs, about 2 weeks at 6–8 hours per week.
4 modules · 15 lessons
Hands-on in a browser-based pod. Each lab starts from a clean snapshot.
| # | Lab | Skills | Time |
|---|---|---|---|
| 1 | Create and license a Teams Rooms resource account | Exchange, Teams | 30 min |
| 2 | Configure device profiles and update policies | Device management | 45 min |
| 3 | Incident drill: room won't join meetings | Troubleshooting | 45 min |
| Exam | Blueprint domain | Weight | Covered in |
|---|---|---|---|
| MS-721 | Plan and design collaboration communications systems (devices) | 25–30% | Modules 1–4 |
Lead Instructor, Microsoft Teams Voice
Tomasz has led Teams Phone rollouts for multinational enterprises, covering Direct Routing, Operator Connect and Teams Rooms at scale. He specialises in hybrid Cisco and Teams coexistence and migration.
Watch before you buy, no sign-up required.
“Practical and vendor-neutral on hardware. It helped us standardise 80 rooms.”
“Clear on licensing and management. Exactly what an AV engineer needs to work with the Teams team.”
The Microsoft Teams voice engineer course: Teams Phone, Direct Routing, Operator Connect, devices, meetings and troubleshooting, mapped to MS-721.
MS-721
Prepare for MS-700 and the Microsoft 365 Certified: Teams Administrator Associate, covering governance, security, meetings, calling and troubleshooting.
MS-700